The agreements at a glance
These terms apply to all our services, including any follow-up work. The Dutch version is the binding text; this translation is provided for convenience.
General terms and conditions of M&D Real Estate
All our services are provided by M&D Real Estate B.V., registered at Boompjes 40, 3011 XB Rotterdam, the Netherlands.
These general terms and conditions set out the agreements that apply to all our services. They therefore also apply to any follow-up work you instruct us to carry out.
We alone are the contracting party. It makes no difference whether the intention is for a specific adviser to carry out the work. In this respect we depart from article 7:404 of the Dutch Civil Code. We also depart from article 7:407 paragraph 2 of that code, which establishes joint and several liability where two or more persons are instructed.
We carry out your instructions solely for your benefit. Third parties can derive no rights from the work performed or its results. We may call on other service providers in carrying out an engagement; where we do, we will make specific arrangements with you about it.
What you pay and when
For every engagement we agree our fee with you in advance. Our payment term is 14 days unless we agree otherwise with you. Where the engagement concerns a non-life insurance policy or a consumer credit product, we may not be paid by you directly but receive a commission from the provider instead.
You may of course decide at any time that you no longer wish to use our services. If you do so before we have completed the advisory and brokerage process, you will still owe us a fee for the work carried out up to that point. That fee equals the hours we have actually spent on your file multiplied by EUR 150 per hour, plus 21 percent VAT. Our records are decisive in establishing the number of hours actually spent. This fee is also payable if the engagement turns out not to be feasible.
We of course aim to carry out your instructions with care. If you nevertheless have a complaint, you can follow our internal complaints procedure. We will then do our best to resolve the matter together with you.
We carry professional indemnity insurance. Our liability for damages is limited to the amount paid out by the insurer for the claim in question, increased by the excess. If for any reason no payment is made under that insurance, liability is limited in total to the fee we charged in connection with the engagement concerned multiplied by a factor of 10, with an absolute maximum of EUR 34,500.
We treat your personal data with care. We process no more data than is needed to carry out the engagement and to meet our legal obligations, and we keep it no longer than is necessary for those purposes.